Last Updated: 8/18/20
Welcome to TutorMing, the premier service for people around the world to learn Chinese.
● What data do we collect
When you register for an account of the TutorMing Services and apply to be our teacher or student, you will be required to provide your personal information such as email address, password, name, gender, date of birth, nationality, current location, credit card number, contact information, education information. When you apply to be our teacher, you will be required to provide teaching experience, current living address, home address, first language, cellphone number, ID picture , bank account information and brief information additionally.
When you apply to be our teacher, you will be required to provide relevant certificates to us, including a Bachelor's degree or higher, teaching certificates and identity documents.
If you’re a teacher, we may arrange an Interview for the purpose of evaluating the possibility of our cooperation, expediting the interview and facilitating the evaluation process. If you’re a student, we may arrange an Interview for the purpose of evaluating your language ability levels, understanding your background and interest. When you attend any online interview with TutorMing via video, we may record all or part of such interviews. If you participate in the interview, you agree to the recording and storage of such recordings in our system.
When you log in the TutorMing Services, we automatically receive information from your device. We may record any account’s log information, such as the apps from which you entered the TutorMing Services, the apps to which you head when you leave the TutorMing Services, the amount of time you spend on the TutorMing Services, as well as your behaviors on the TutorMing Services. If you log in our system, you agree to the recording and storage of such login activities.
We will also record the IP address of your proxy server that you use to access the Internet and your type of device. We will use the foregoing information to help improve the TutorMing Services.
For the purpose of evaluating your performance, preventing inappropriate language and behavior, letting other participants review after sessions, when you attend any online sessions, we may record all or part of the session including your voice, accent, intonation, vocalization, facial expression, body movements (students can choose turn off camera), languages, typing content, evaluation of other participants and the other part of your performance to review afterward. Once you participate in any online sessions, you agree to the recording and storage of such audio and video recordings in our system.
In order to provide better services, we may use some software development kits (“SDKs”) in the TutorMing Services. These SDKs partners will collect your data, including device information and activities information on the TutorMing Services. We will require such SDKs partners to have lawful rights to collect and use your data before providing us with any data.
● How will we use your data
We will process and use your data as specified below within the time period for each purpose, or within the retention period in accordance with the relevant laws and regulations.
We may use your data to:
- Verify data you provide us
- Register your account
- Update your teacher or student profile
- Communicate with you
- Promote safety and security of the TutorMing Services
- Provide personalized services for you
- Arrange suitable participants (teachers or students) and topics of sessions for you
- Use internally, such as data analysis, and research to improve the TutorMing Services
- Check whether your device and internet satisfy the requirements of the TutorMing Services
- Provide necessary assistance in case of any technical issues
- Recognize you when you return to the TutorMing Services
If you’re a teacher, for students’ understanding and acknowledgement of the qualification and professionalism of teachers, we will share your following data with our students:
- Personal introduction video
- Teaching experience
- Required certificate
- Highest degree
- Brief information
If you’re a participant including teacher or student of any sessions, for carrying out the online interactive language sessions, we will share your following data with the other participants of the sessions you join:
- Appearance, facial expression, body movements (students can choose turn off camera)
We may access, preserve, and disclose your personal data or other account information if we believe it is required or appropriate to (a) comply with law, regulation, legal process, such as a court order or subpoena, or governmental request; (b) detect, prevent or address fraud, security or technical issues; and (c) protect against harm to your, our or others’ rights, property or safety, or the public as required or permitted by law.
● How long do we store your data
We store data to ensure that personal data will not be kept longer than necessary in relation to the purpose for which they are collected. Different retention periods apply to different types of personal data that we hold, depending on the data collection/usage purpose and relevant legal and operational requirements, including backup, archival, audit, or other business purposes.
● International data transfers
We run a live online interactive language platform globally to enable native speakers to share their language learning skills with learners online without boundaries. We set up computer servers and business premises in Hong Kong, Mainland China, Taiwan, and Japan, which may not be the country you currently reside in. In that scenario, PLEASE NOTE:
● What are your data protection rights
You have rights to decide whether to provide personal data at your sole discretion. However, your refusal, submission of incomplete data and/or any failure to disclose your personal data to us may lead to our inability to provide you with the relevant or more suitable services. And you have the following rights to your personal data:
You have the right to withdraw your consent of authorizing us to collect and process your data by sending written notification to us. The withdrawal of you consent will not affect the lawfulness of the collection, storage, usage, and sharing of your data until we receive a written notice that you withdraw your consent.
You may submit any inquiry and request for review of your personal data.
You have the right to rectify and update your data to ensure that your data on our system is up to date, complete and accurate. You can rectify or update your data by accessing your account settings and/or with the assistance of our staff.
You have the right to require us to restrict or stop the collection, processing or usage of the personal data under certain conditions.
You have the right to submit any request to remove, delete, or erase your personal data in case that it is no longer required for the purposes of which your data initially collected or processed or when you withdraw your consent or require us to stop processing your data.
We may charge you a reasonable fee for the cost incurred when you submit unfounded and/or excessive requests of the rights mentioned above. If you make a request of the above rights, we will respond to you within one (1) month.
● Links to Other Website
If you utilize search engine function of the third-party websites, such function is only for you to access the desired information quickly. You receive such information by utilizing the search engine of third parties, which shall not mean that we have any cooperation with the operators of the third party websites or applications. If you encounter any dispute or damage by using such websites and applications, please contact their operators. We assume no responsibilities and liabilities.
● Referral of friends
● How to contact us
We value your experience and invite you to share your opinion or feedback regarding the TutorMing Services. If you have any comments, questions or suggestions on the TutorMing Services, the data we hold on you, or you would like to exercise one of your data protection right, please contact us at the email of email@example.com.